Improve IT Services and Processes

Our certified ITIL® Experts have the experience and know-how to ensure that your IT services and processes add value to your organization. We take into account the people, processes, and technology used to deliver IT services and help to refine them following the ITIL framework.

Deep Expertise

Our experts will evaluate the current state of your IT services and work with you to determine the most impactful improvements. We can help with all the ITIL processes, most notably, but not limited to:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Event Management
  • Access Management
  • Problem Management
  • Incident Management
  • Request Fulfillment
  • Seven-Step Improvement Process

ATS Improvement Approach

Using ITIL’s CSI Approach in combination with the seven-step improvement process we ensure that the goals and objectives of the business are first and foremost.

Vision, Mission, and Objectives

By translating and communicating the organization’s vision, you will add context to the improvement initiative to ensure the objectives and boundaries are understood.

Baseline Assessment

A baseline assessment will give a clear and accurate understanding of the starting point. It will be difficult to determine if the intended results were achieved if you cannot compare the new state to the previous state.

Measurable Targets

Improvement opportunities must be identified and prioritized. This analysis must have a strong focus on the needs of the organization based on the value, outcome, cost, and risk aspects of the service.

Service and Process Improvements

Devise, communicate, and execute on your plan of action.

Measurements and Metrics

Throughout the life of the improvement initiative, progress from the original state to the agreed upon end state must be evaluated. You cannot assume that once the plan has been put in motion, the desired end state will be achieved. Ensure that the appropriate amount of attention is still on the current plan and not redirected to the next initiative.

Embed the Improvement

Institutionalize a culture of continual improvement and valuable change. Empower everyone in your organization to be able to raise improvements and initiate positive changes through organizational change management and knowledge management.