Solutions / Embedded Technology Services
Embedded IT Operations
Onsite Support That Feels Internal—Because It Is
When tickets pile up, systems slow down, or your internal IT team is stretched thin, layering on another remote provider just adds complexity. ATS Embedded IT Operations takes a different route—placing experienced professionals directly inside your environment to manage infrastructure, support users, and resolve issues as if they were already on your payroll.
They don’t just clear queues. They remove roadblocks, eliminate delays, and operate with the same urgency your team does—because they’re embedded in it.
What We Handle Onsite
Embedded doesn’t mean adjacent. It means accountable.
ATS IT professionals operate inside your environment, fully integrated with your systems and workflows. They’re not dispatched on demand—they’re already there.
End-User Support
Onsite assistance for everyday requests: account access, hardware troubleshooting, peripheral setup, software installation. Faster resolution, less frustration.
Infrastructure Oversight
Your embedded team handles servers, network devices, backups, and patching with direct oversight. No waiting for external teams to triage or coordinate across vendors.
Help Desk Integration
We can fully run or augment your help desk. From Tier 1 ticket triage to Tier 3 technical deep-dives, your users get real answers from people who understand the environment.
Compliance Support
Our engineers support NIST, HIPAA, CMMC, and other frameworks directly from within your operation—no gap between policy and execution.
Onboarding, Offboarding, and System Transitions
New hire provisioning. Secure decommissioning. System upgrades and refreshes. All handled seamlessly and securely, onsite.
Asset and License Management
We help you track, report, and optimize—hardware, software, endpoints, and entitlements—with accountability built into the process.
Why It Works
Proactive by Presence
When your IT team is embedded, support happens before issues escalate. We handle network and device issues, end-user friction, and infrastructure quirks before they become roadblocks.
True Accountability
You don’t get a rotating queue of outside technicians. You get a dedicated team that’s on-site, visible, and measured against real outcomes—not just SLAs.
Aligned With Your Stack and People
Your ATS team uses your tools, your approval paths, your naming conventions, and your documentation style. No translation layer. No missed context. Just consistent, aligned execution.
Faster Than Fully Outsourced
No scheduling delays, no third-party escalations. When something needs to be fixed, it’s done by someone who’s already logged in, already understands the environment, and already knows the stakeholders.
Embedded vs. Traditional IT Support
Industries We Support
ATS Embedded IT Operations are built for enterprise environments where performance, uptime, and risk mitigation are essential. We specialize in supporting regulated, distributed, and high-demand organizations.
- Finance – Fast, secure user support and system management for transaction-heavy environments
- Government Contractors – Operational compliance for CMMC, NIST, and GCC High systems
- Healthcare – Real-time, high-availability support for clinical and administrative systems
- Retail and Hospitality – Consistent IT performance across physical locations with complex device fleets
- Professional Services – Smooth desktop and cloud support for demanding knowledge workers
Why Enterprises Stick with ATS
Since 1994, ATS has helped enterprises manage their operations without vendor bloat, finger-pointing, or fractured accountability. Our embedded IT teams carry that legacy into your environment—quietly solving problems, improving uptime, and keeping your people working.
We know your goals, your people, and your systems. And we stay with you long enough to matter.
Let’s Talk Embedded IT Strategy
If your internal IT is overburdened, fragmented, or lagging behind your growth, it’s time to embed something better.
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Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.
Joseph A. Appelbaum
President & CEO, Potomac Companies, Inc.
ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.
Amy Gavin
Nutrition.org
I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.
Chris Hansford
EducationWeek.org