Solutions / Embedded Technology Services
Onsite IT Field Support Services
Onsite Expertise, Aligned to Your Operations
There’s only so much you can fix from a distance. When systems go down, deployments stall, or new locations come online, you need experienced engineers onsite—people who understand your environment and handle issues before they escalate.
ATS Enterprise Field Support Services puts those experts inside your business. Not as outsiders. As embedded team members working alongside your IT and cybersecurity operations. Fully accountable. Always aligned. There when it matters.
What Embedded IT Field Support Looks Like
Embedded doesn’t mean dispatch. It means dedicated.
ATS field engineers operate as part of your internal structure, not on-call contractors. They know your locations, your tech stack, your workflows. When something breaks—or better yet, before it does—they’re already in motion.
No vendor handoffs. No finger-pointing. Just experienced boots on the ground who own the outcome.
What We Deliver Onsite
Our embedded teams support the full lifecycle of your enterprise IT operations:
Embedded Field Service Integration
Why ATS Onsite Field Support Works
They’re Already There
ATS engineers aren’t waiting for a ticket—they’re already embedded and operational. That means issues get resolved fast, and deployments happen without friction.
They Know Your Environment
By being part of your team day to day, our engineers spot inefficiencies early, prevent disruptions, and support operations with real insight—not guesswork.
They’re Accountable
We don’t send unnamed one-off resources. We send professionals who carry ATS’ standards into your environment. They’re responsible. They care. They deliver.
Embedded vs. Traditional Field Services
Where Embedded Support Makes the Biggest Difference
ATS Field Support is purpose-built for enterprises managing high technical demand across distributed environments. Our sweet spot is complex, regulated, or ambitious companies that can’t afford lag time, miscommunication, or vendor sprawl.
Common Sectors We Support
- Finance – Secure, compliant onsite coverage for sensitive operations
- Healthcare – Uptime and responsiveness for clinical environments
- Government Contractors – Aligned with contract requirements and security frameworks
- Retail and Hospitality – Smooth tech operations across locations
- Professional Services – Reliable, low-friction support for internal teams
Onsite Field Support with Compliance Built In
ATS field engineers are more than technically proficient—they’re prepared for the environments you operate in. From HIPAA-regulated healthcare facilities to CMMC-aligned government sites, our embedded teams bring the right certifications, secure protocols, and professional rigor to every deployment.
- Certified engineers (CCNA, ITIL, CompTIA+)
- Compliance-aware practices from day one
- Familiar with secure environments, including GCC High
- Proven field support for regulated industries
- Clear communication and on-the-ground accountability
- Flexible staffing models that grow with you
Whether we’re rolling out infrastructure in a data-sensitive environment or resolving issues in a clinical setting, your compliance requirements shape how we operate.
Let’s Talk Field Strategy
You know where the gaps are. We’re ready to fill them—with engineers who don’t just fix things, but keep things running.
Let’s build a Help Desk that works.
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Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.
Joseph A. Appelbaum
President & CEO, Potomac Companies, Inc.
ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.
Amy Gavin
Nutrition.org
I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.
Chris Hansford
EducationWeek.org