Solutions /
Help Desk
Support That Fits Your Workflow—Not the Other Way Around
Support should be simple: something breaks, someone fixes it—quickly, securely, and without dragging your team into an endless queue. ATS gives you direct access to real people who know your systems, document everything, and don’t read from scripts. Choose a service tier that fits your risk profile, team setup, and compliance needs—from basic coverage to fully embedded on-site support. We work like part of your team—but without adding headcount or complexity. Let’s get you out of the ticket triage loop.
IT Help Desk Support
Smart support for everyday IT friction. From account lockouts to app issues, ATS Help Desk Support gives your team fast access to real technicians who don’t just escalate tickets—they resolve them. Our support is SLA-backed, fully documented, and designed to reduce the daily drain on your internal IT resources. Everything is tracked, nothing gets lost, and users stop dreading tech problems because they actually get help.
Managed Help Desk
ATS Managed Help Desk is the support team that scales with you. Whether you’re dealing with remote work, rising ticket volumes, or limited internal bandwidth, we deliver a full-service operation that feels like an in-house team—without the hiring, training, or management burden. U.S.-based staff, predictable pricing, and smart escalation paths mean your users stay supported, and your IT leads stay focused.
Concierge IT Support
Your technician, your tools, your terms. ATS Concierge support places a dedicated technician directly into your environment—on-site or hybrid—so your org gets continuity, context, and control. No rotating agents. No dropped tickets. Just a named professional who knows your systems and acts like part of your team. From strategic consultation to white-glove escalation, Concierge support is built for organizations with high standards and no time for gaps.
Remote Help Desk
ATS Remote Help Desk delivers professional IT support to hybrid and remote teams without missing a beat. Whether your users are home, in transit, or across time zones, our Atlanta-based technicians are ready to troubleshoot, document, and resolve issues fast. We don’t just solve problems—we keep your operations running with the security, structure, and transparency you’d expect from an internal team.
Field Technician Services
Not every problem can be solved from a screen. ATS Field Technician Services send trained professionals to your location—ready to install, repair, replace, or troubleshoot anything that requires hands-on attention. We handle deployments, device swaps, office buildouts, and secure offboarding with precision and full documentation. It’s all integrated with your Help Desk tier, so there’s no confusion—just clean execution.
Help Desk Tiers: Compare Plans
From startup teams to complex, compliance-driven operations, ATS Help Desk tiers give you the right level of IT support—without overbuying. Each plan includes certified U.S.-based coverage, with clear SLAs, secure practices, and the option to scale when you’re ready.
Real Support, When and Where You Need It
When tickets pile up, systems slow down, or your team hits a wall, ATS Help Desk steps in. We don’t hand you off—we handle it. From day-to-day tech issues to high-touch executive support, our U.S.-based technicians deliver clear answers, fast resolution, and full accountability. Whether you’re supporting five users or five hundred, we’ve got the tier—and the team—to keep your business moving. Let’s talk about what right-sized IT support actually looks like.
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