Solutions / Help Desk
IT Help Desk Support
Fast, Reliable Support—Delivered by Real People Who Know Your Environment
When something breaks, slows down, or stops working, your team needs answers—fast. ATS IT Help Desk Services give your staff immediate access to certified support professionals who resolve issues efficiently and document everything along the way. Whether it’s software glitches, network hiccups, or access problems, we keep your organization moving without dragging down internal resources.
And with a fully U.S.-based team operating out of Atlanta, we deliver help that’s professional, accessible, and never outsourced.
What Is an IT Help Desk—and Why Should You Outsource It?
An IT Help Desk is the first line of defense against downtime. Password resets, connectivity issues, software errors, access problems—every one of these slows down productivity and chips away at internal IT bandwidth.
Outsourcing your Help Desk to ATS:
- Unburdens your core IT team
- Brings clear SLAs, full documentation, and responsive coverage
- Eliminates the cost and complexity of staffing your own support desk
- Improves end-user satisfaction with consistent, knowledgeable responses
Unlike off-the-shelf MSPs, we offer multiple tiers to fit your operational model—from hands-off tooling to fully embedded, white-glove service.
What We Handle
Our Help Desk covers a wide range of technical issues, aligned with your business environment and approved toolset. Typical support includes:
- Password resets and account lockouts
- Microsoft 365 support and license management
- Device setup and onboarding (laptops, desktops, peripherals)
- Troubleshooting for Microsoft and approved third-party platforms (Zoom, Adobe, Slack, etc.)
- Backup recovery through Backupify
- Patch automation and update failures
- VPN and remote access support
- Firewall and DNS filtering assistance (Cisco Umbrella)
- Endpoint protection alerts and remediation (SentinelOne)
- Security awareness tools and training (KnowBe4)
Our support process is integrated with centralized ticket tracking, status notifications, and full resolution documentation.
Help Desk Plans That Scale With You
ATS offers four distinct service tiers so you can choose the right level of support for your team size, risk tolerance, and internal IT capabilities.
Software
$35 / User / Month
Start with the essentials:
- SentinelOne Endpoint Protection
- Cisco Umbrella Web Security
- NinjaOne Patch Management
- Software Sales and Licensing Support
Essential
$65 / User / Month
Step up to full foundational support:
- All Software Tier Features
- Microsoft Support (365 Suite)
- Basic Network Connectivity Troubleshooting
- Secure Data Storage and Recover with Cloud Backups
- Identity and Access Management
- Centralized Reporting and Dashboard Visibility
Premium
$100 / User / Month
Support your stack end to end:
- All Essential Features
- Operating System Support for Windows, macOS, and Linux
- Troubleshooting for Supported Third-Party Software
- Security Training and Awareness Programs
- Field Service Technicians
Concierge
$150 / User / Month
High-touch, embedded IT:
- All Premium Features
- Dedicated Support Resources Embedded Within Your Team (On-Site or Hybrid)
- Tailored Planning and Strategic IT Augmentation
- Executive Reporting and IT Leadership Alignment
Who It’s Built For
Our Help Desk is designed to support a wide range of organizations—whether you’re building your first IT foundation or expanding your tech stack across multiple sites.
We’re a good fit for:
- Startups and SMBs without internal IT staff
- Growing teams that need flexible coverage
- Mid-sized businesses under compliance oversight (HIPAA, GLBA, NIST, CMMC)
- Organizations shifting to remote or hybrid work
- IT departments overwhelmed by first-line tickets
- Leadership teams seeking better visibility into tech operations
What Makes ATS Different
Real People. Real Documentation. No Outsourcing.
We’re not a call center. We’re your tech partner. Every ticket is tracked, resolved, and closed with full documentation—and our staff is located in Atlanta, GA, not overseas.
Security-Conscious by Default
From endpoint protection to credential monitoring, security is built into every tier—not bolted on as an afterthought. That’s what makes us different from volume-based MSPs.
Support That Speaks Business
We help translate risk into action. Our reports and dashboards aren’t just technical—they’re designed for leadership, auditors, and board conversations.
We Grow With You
As your organization scales, we adjust. Whether you need deeper reporting, onsite techs, or embedded staff, our Concierge tier delivers continuity without rebuilding from scratch.
How Onboarding Works
Getting started with ATS is straightforward:
We maintain full transparency throughout—and we’re happy to document SLAs, escalation paths, and reporting cycles up front.
Ready To Take The Pressure Off?
You don’t have to manage constant disruptions or scramble to staff a support desk. ATS Help Desk Services give your team fast, clear, dependable support—from real technicians who care about resolution, not just response time.
Let’s talk about the tier that fits your team best.
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Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.
Joseph A. Appelbaum
President & CEO, Potomac Companies, Inc.
ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.
Amy Gavin
Nutrition.org
I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.
Chris Hansford
EducationWeek.org