Solutions / Help Desk
Managed Help Desk Services
Reliable, U.S.-Based Support Your Business Can Count On —Without Hiring Full-Time Staff
Reliable, U.S.-Based Support Your Business Can Count On —Without Hiring Full-Time Staff
What Is a Managed Help Desk?
A managed Help Desk is more than just a call center. It’s a strategic extension of your business operations—handling user tickets, system issues, software errors, and access problems without putting pressure on your internal staff. Unlike traditional outsourced IT, managed Help Desk support provides consistent coverage, proactive issue resolution, and tailored service tiers that fit your budget and business complexity.
ATS delivers all of that—and more—through a U.S.-based support model that feels in-house, even when it’s remote.
Why Businesses Choose ATS for Managed Help Desk Services
Organizations choose managed Help Desk support when internal teams can’t scale, when support needs grow more complex, or when downtime is no longer an option. With ATS, you gain:
- Predictable monthly pricing—no surprise labor hours or open-ended tickets
- Certified professionals based in the U.S.—no offshore handoffs
- Faster resolution times for common issues
- Centralized ticket tracking and reporting
- Flexible coverage across time zones and remote teams
You don’t need to manage a help desk team to get high-quality help desk support.
What ATS Managed Help Desk Services Deliver
We’re not just answering calls—we’re solving problems. Here’s what our Help Desk can manage on your behalf:
- Microsoft 365 support and license troubleshooting
- Endpoint protection and remediation
- DNS and firewall support
- Remote access (VPN) and login issues
- Ticket triage, escalation, and documentation
- Phishing awareness and training
- Backup and restore support
- User onboarding/offboarding
- Device patching and visibility
- Credential exposure alerts
- Software troubleshooting for supported software and tools
All support is tracked, escalated as needed, and delivered by our U.S.-based technicians with clear SLAs.
Choose the Plan That Fits You
ATS Help Desk Services are available in four clear service tiers. Each tier includes everything in the one before it, so you can start with the basics and grow into more robust support.
Software
$35 / User / Month
Start with the essentials:
- SentinelOne Endpoint Protection
- Cisco Umbrella Web Security
- NinjaOne Patch Management
- Software Sales and Licensing Support
Essential
$65 / User / Month
Step up to full foundational support:
- All Software Tier Features
- Microsoft Support (365 Suite)
- Basic Network Connectivity Troubleshooting
- Secure Data Storage and Recover with Cloud Backups
- Identity and Access Management
- Centralized Reporting and Dashboard Visibility
Premium
$100 / User / Month
Support your stack end to end:
- All Essential Features
- Operating System Support for Windows, macOS, and Linux
- Troubleshooting for Supported Third-Party Software
- Security Training and Awareness Programs
- Field Service Technicians
Concierge
$150 / User / Month
High-touch, embedded IT:
- All Premium Features
- Dedicated Support Resources Embedded Within Your Team (On-Site or Hybrid)
- Tailored Planning and Strategic IT Augmentation
- Executive Reporting and IT Leadership Alignment
How It Works: Onboarding and Support Lifecycle
Working with ATS is simple. Here’s how we bring your Help Desk online:
1. Discovery and Scope
We define your coverage needs, tech stack, and escalation paths.
2. Plan Selection
Choose your tier—or let us guide you based on ticket load and risk posture.
3. Support Configuration
ATS sets up communication workflows, ticket intake processes, and support protocols specific to your selected service tier and organization.
4. Client Onboarding
The assigned client manager introduces the Help Desk experience to your organization and coordinates a smooth go-live. We establish early communication rhythms and outline how users engage with the Help Desk.
5. Go Live + Continuous Improvement
Your Help Desk is operational, with transparent reporting and feedback loops.
From day one, your team knows who to contact, what to expect, and how to track requests.
Who Should Use a Managed Help Desk?
We support organizations across industries and stages of growth:
Startups and growing teams that need structured support without internal hires
Remote or hybrid teams requiring consistency across locations
Mid-size businesses with limited IT resources
Internal IT teams needing coverage during growth, turnover, or transitions
Regulated companies where SLAs and documentation are non-negotiable
All support is tracked, escalated as needed, and delivered by our U.S.-based technicians with clear SLAs.
What Makes ATS Different
U.S.-Based from the Start
Every ATS technician is located in Atlanta. We don’t outsource tickets or hand you off to offshore reps.
Security-Centered Support
From endpoint protection to credential monitoring, we treat your Help Desk as part of your risk posture, not just your operations.
Tiered Flexibility
Start small, scale up, or opt for full embedded support. We don’t force-fit solutions.
Designed for Regulated Industries
HIPAA, NIST, GLBA, CMMC—compliance isn’t new to us. Our documentation and process structure reflect real audit expectations.
Ready To Offload The Ticket Queue?
You don’t need to spend time triaging password resets or waiting on delayed third-party callbacks. ATS Managed Help Desk Services step in fast, scale with your team, and provide the clarity your users—and your leadership—are asking for.
Let’s build a Help Desk that works.
Featured Articles
Articles / Businesses and individuals face a rapidly growing menace. Account Takeover (ATO) fraud is a sophisticated cybercrime reaching alarming...
Articles / Businesses are increasingly threatened by Distributed Denial of Service (DDoS) attacks. These attacks are designed to disrupt network...
Articles / The demand (and need) for ensuring system and data security is greater than ever and increasing at an...
Articles / Understanding Business Continuity In today’s fast and connected business world, it’s vital to keep operations going without interruption....
Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.
Joseph A. Appelbaum
President & CEO, Potomac Companies, Inc.
ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.
Amy Gavin
Nutrition.org
I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.
Chris Hansford
EducationWeek.org