Solutions / Strategy and Consulting
IT Support and Training
Advanced IT Support to Match High Expectations
American Technology Services (ATS) recognizes that exceptional IT support and client service are essential for securing and retaining clients. Specializing in secure, scalable IT solutions supported by a top-notch team of client managers, ATS ensures that your business’s IT challenges and goals are precisely met. Our team is committed to ensuring your IT infrastructure is efficient, secure, and continuously optimized.
Responsive, Reliable, and Comprehensive IT Support Whenever You Need It
ATS excels in personalizing your experience, ensuring IT support and training solutions are perfectly aligned with your business objectives.
Expert IT Support for Modern Businesses
At ATS, we understand the importance of optimized IT operations for performance, security, and minimizing complications or disruptions. Our services are designed to keep your systems operational and competitive.
Advantages of Selecting ATS
Choosing American Technology Services as your IT support provider means securing a partner that prioritizes your technology’s health and your business’s efficiency. Our clients benefit from technology solutions that address their specific business needs, high-quality support from knowledgeable and experienced professionals, and the assurance of modern technology practices. With ATS, expect a partnership that supports and enhances your business growth and stability.
Help Desk (Remote) Support
- Immediate troubleshooting and issue resolution
- 24/7 monitoring and alerts
- User support and access management
- Efficient handling of software updates and patches
- Comprehensive vendor coordination
- Quick response to emergency support needs without the need for customer ID
On-Site Support
- Scheduled and emergency on-site visits
- Installation and setup of hardware and network components
- Direct support for employee tech issues
- Routine maintenance and inspections
- Physical repairs and hardware replacements
- Personalized training and guidance for your team
IT Support FAQ
How does ATS’ Help Desk support work?
ATS’ Help Desk provides immediate troubleshooting and issue resolution services. It operates 24/7, allowing clients to reach out anytime via phone, email, or web portal. Our Help Desk team is trained to handle various issues efficiently, ensuring minimal disruption to your operations.
What is included in ATS’ IT support services?
ATS offers comprehensive IT support services, including troubleshooting, user support, access management, efficient software updates and patch handling, comprehensive vendor coordination, and remote and on-site support to address all your technology needs.
How does ATS handle emergency IT support issues?
We respond quickly to emergency IT support needs, ensuring decisive action to minimize downtime and disruption. Our 24/7 helpdesk also allows us to address issues promptly before they escalate.
Can ATS provide IT support remotely?
Yes, ATS provides remote IT support services, allowing us to address your IT challenges swiftly and efficiently, regardless of your location. This includes troubleshooting, software updates, and user access management.
What are the benefits of choosing ATS for IT support?
Choosing ATS for IT support offers several benefits, including personalized service alignment with your business objectives, access to a team of knowledgeable professionals, and assurance of modern technology practices that support business growth and stability.
How does ATS ensure the security of my IT infrastructure?
ATS prioritizes the security of your IT infrastructure through rigorous security protocols, regular system audits, compliance checks, and continuous monitoring to detect and mitigate threats.
What types of businesses does ATS provide IT support for?
ATS provides IT support services for a wide range of businesses, from small and medium enterprises to large corporations, with varying levels of support and security needs. We tailor our services to meet each business’s specific requirements.
How can ATS help with software updates and patches?
Our IT support can include managed IT services such as efficiently handling all software updates and patches and ensuring your systems are up-to-date with the latest security and performance improvements.
Can ATS support multiple office locations?
Yes, ATS can provide IT support services for businesses with multiple office locations. Our remote support capabilities and network of IT professionals enable us to manage IT issues across various sites effectively, ensuring consistent service quality regardless of location.
IT Training FAQ
Can ATS provide customized IT training for my business?
Yes, ATS can develop customized IT training programs that align with specific business requirements and objectives, ensuring your team gains relevant and practical skills.
Are there any online IT training options available at ATS?
ATS can provide traditional in-person and virtual IT training options. These options allow your team to learn and develop skills at their convenience and pace, making them ideal for remote teams or those with tight schedules.
Can ATS customize cybersecurity training to fit company-specific threats?
Yes, ATS can tailor cybersecurity training programs to address specific threats or security concerns unique to your company. Customization can include scenario-based training that simulates your company’s IT environment to provide practical experience handling real-life security challenges.
What qualifications do the trainers at ATS have?
Our trainers are certified professionals with extensive experience in their respective fields. They are skilled educators who understand how to convey complex IT concepts in an accessible and engaging manner.
How long do the IT training sessions last?
The duration of our IT training sessions can vary depending on the program and your needs. Sessions can range from a single session to programming spaced out over several weeks, with flexible scheduling to accommodate your team’s availability.
What are the key outcomes of attending cybersecurity training at ATS?
Key outcomes include enhanced knowledge of the latest cybersecurity threats and mitigation techniques and increased confidence in employee ability to prevent and report social engineering or phishing incidents at your organization.
What is the cost of IT training services at ATS?
The cost of IT training services at ATS varies depending on the program length, complexity, and customization required.
What are the prerequisites for enrolling in an IT training course at ATS?
Prerequisites vary by course. Some require basic IT knowledge, while others may need more advanced skills. We provide clear prerequisites for each course to ensure participants.
Can ATS customize IT training courses for specific industries?
Absolutely, ATS can customize an IT training course to meet the specific challenges and requirements of various industries, including healthcare, finance, government, and technology sectors.
Does ATS offer training solutions for non-technical staff?
Yes, we offer a range of training solutions designed specifically for non-technical staff. These help them understand IT fundamentals around cybersecurity awareness and how to use enterprise software efficiently.
Partners in IT Excellence
At American Technology Services, your success is ours. We are happy to offer IT support that does more than solve issues but also foresees and avoids them. Our team is ready to assist you at every step, ensuring your technology is a strong foundation for your business. Discover how ATS can transform your IT challenges into strategic advantages.
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