IT Support & Training

Client-Centric Culture

We are committed to providing exceptional IT and network support to our clients. Our U.S.-based network operations center (NOC) is staffed with certified, professional consultants who can respond and resolve your IT issues timely and effectively. Whether your staff and management are in the main office, at remote sites, or on the road, they will still be able to receive all the technical help they need.

Help Desk (Remote) Support

U.S.-based network operations center (NOC)
End-user desktop remote access
Ticketing & escalation procedures
Client console & monthly reports
First & second-level user support
Logging & tracking

On-site Support

On-site project support
On-site help desk services
Temporary vacation fill-in
On-site end-user desktop support
Day-to-day management support
Regular network support schedule

Flexible User Training

Internal adoption of new systems is critical to the success of your IT strategy. Your staff may require in-depth training to get on board with new systems, cloud initiatives, unfamiliar applications, and other technology changes within your organization. Our consultants will work closely with your management and staff to develop a comprehensive training plan. Our regular training programs include webinars, on-site demonstrations, lunch and learn sessions and custom programs based on clients’ needs.

Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.

ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.

I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.