Support

Certified, Top-Notch Hosting Team

Our U.S.-based, experienced hosting team members have broad expertise of web technologies to keep your systems running in a secure, high performing, and carefully managed hosting environment.

Well-Supported Managed Hosting Services

24x7 U.S.-based, attentive help desk support
Third party vendor liaison to enable seamless integration of your systems
Disaster recovery (DR) and Business Continuity (BC) - nightly backups of all servers, files and databases, which are taken off-site weekly and replicated to our alternate data center in preparation

No Customer ID Needed for Emergency Support

Immediate assistance is just a phone call or email away; there is no need to provide your customer ID – we know our clients on a first name basis and have extensive knowledge of their systems in order to respond quickly to any emerging issues.

Working with ATS is a breath of fresh air. ATS takes our information security concerns seriously and advises us how to avoid potential pitfalls with both hardware and software. We are beyond thrilled with ATS and only wish we had selected them a year earlier.

ATS has been our trusted partner in recent upgrades we have made to our IT infrastructure and cyber security. Their account management, project management, and technical teams have all provided top-notch service, guiding us to make informed decisions, managing timelines for multiple projects, and most of all, listening to our needs and making recommendations based on our unique work environment. During the transitions, they have kept us operating smoothly and provided quick and helpful support through their Help Desk.

I just wanted to take a moment to reach out and thank you for the excellent service you and your team have provided with the hosted SIEM solution. AlienVault is great, but the real value comes from your partnership. The appliance would not do nearly as much for us without your monitoring and consulting services. You have always been on top of things and there for us whenever there is an incident. I feel confident in that our network is secure and I am able to report that our board and clients with full assurance.